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Manage My REDcard


Frequently Asked Questions


Choose a Topic:

Card Information

Viewing my Transactions

Disputes

Payments

Reporting Lost/Stolen Card

Rewards

Security

Updating Personal Information

Manage



Card Information

Fees

Q:   Is there an annual fee for having a Target Debit Card™?
A:   There is no annual fee for having a Target Debit Card™.

Cash Advance

Q:   Can I obtain a cash advance on my Target Debit Card™ at an ATM?
A:   No, this card cannot be used at ATMs. However, the Target Debit Card™ allows you to receive up to $40 cash back with a purchase at Target.

General

Q:   How do I get a new PIN?
A:   Under Account Services on the left navigation, click Manage Your PIN. We’ll need to verify some information, so please have your debit card available. To choose a new PIN, click Forgot PIN. After answering an additional security question, choose your new 4 digit PIN. This PIN will be active immediately.

Q:   How do I change my PIN?
A:   Under Account Services on the left navigation, click Manage Your PIN. We’ll need to verify some information, so please have your debit card available. If you know your existing PIN, choose Change PIN. You will be required to enter your existing PIN before choosing a new 4 digit PIN. Your new PIN will be active immediately. If you do not know your existing PIN, choose Forgot PIN. After answering an additional security question, choose a new 4 digit PIN. This PIN will be active immediately.

Q:   How do I unlock my PIN?
A:   Under Account Services on the left navigation, click Manage Your PIN. We’ll need to verify some information, so please have your debit card available. To unlock your PIN, choose Unlock PIN. You will be required to enter your existing PIN in order to unlock your card.

Q:   Can I use my Target Debit Card™ as a debit card at other stores?
A:   No, the Target Debit Card™ may only be used at Target and Target.com.

Viewing my Transactions

Q:   How can I view my recent transactions?
A:   Recent transactions may be viewed on the My Summary page, or by contacting your financial institution for the funding account associated with your Target Debit Card™.

Q:   How can I view previous transactions?
A:   You can get a listing of previous Target transactions by choosing My Debit Card History in the left navigation. Or you can get a list of all of the transactions (including your Target transactions) by contacting your financial institution for the funding account associated with your Target Debit Card™.

Disputes

Q:   How can I dispute a transaction on my Target Debit Card™?
A:   If you have any questions about a transaction, call us toll-free at 888.729.7331 or write: Target Corporation, c/o Target Financial Services, P.O. Box 9491, Minneapolis, MN 55459. We will not send you a periodic statement listing transactions that you make using your Target Debit Card. The transactions will appear only on the statement issued by your bank or other financial institution. See the Target Debit Card agreement for further details.

Payments

Q:   Can I pay my REDcard credit card with my Target Debit Card™?
A:   No, Target Debit Card™ is not an accepted payment tender for REDcard credit cards.

Reporting Lost/Stolen Card

Q:   My card is lost/stolen. How can I report this?
A:   If your card is missing, please call us immediately at 1-888-729-7331. We're available 24 hours a day, 7 days a week. We're unable to accept missing credit card reports online or by email.

Rewards

Q: How does the 5% REDcard® discount program work?
A: You will receive 5% off purchases paid for with your REDcard® at Target® stores and Target.com, with just a few exceptions (such as prescriptions, Target® gift cards and prepaid cards, Target Clinic® services and Target Optical® eye exams). For a full list of exclusions and other restrictions, see the 5% REDcard® discount program rules.

Q: How do I enroll in the 5% REDcard® discount program?
A: You're automatically enrolled just by having a REDcard®.

Q: How does the Target Pharmacy® Rewards program work?
A: When you enroll in the Target Pharmacy Rewards program, for every five eligible prescriptions purchased at a Target Pharmacy you will receive a Target Pharmacy Rewards certificate good for 5% off a day of shopping at Target. For prescriptions paid for by a method other than a Target Credit Card®, Target® Visa® Credit Card or Target Debit Card™ enrolled in Target Pharmacy Rewards, you will need to remember to show your Target Pharmacy Rewards card at the point of sale or ask the pharmacy team member to do a phone number lookup. See program rules for additional restrictions.

Q: How do I enroll in the Target Pharmacy Rewards program?
A: Next time you are at Target, you can enroll at the Pharmacy counter. You can also enroll online at target.com/pharmacyrewards or by calling 1-877-RxTarget. Note: The Target Pharmacy Rewards program is valid only in the U.S. (except NJ, NY or where prohibited by law). Purchases of prescription drugs paid for in whole or in part by federally funded government programs (e.g., Medicare, Medicaid) will not accumulate toward a savings certificate.

Q: How can I change the school I have designated for Take Charge of Education?
A: To change the school you've chosen for our TCOE program, click the link under Take Charge of Education on the Account Summary page and then click on "View/Change Your School" in the center of the page.

Q. What is the REDcard Free Ship Benefit?
A. Free shipping is available on Target.com purchases when you use your REDcard. Offer applies on standard shipping to all 50 states, as well as APO/FPO addresses and Puerto Rico. If you upgrade your shipping method, shipping fees will apply. Not valid on previous orders. See program rules for more details.

Security

Q: Can I send a question about my account via email?
A: You can send us a secure message by going to Help on the left navigation and clicking on Contact Us. We'll respond to your question within 24 hours. You can view our response by signing into your Manage My REDcard account and viewing your Message History toward the bottom of the page.

Q: I received an email that looks like it's from Target. How can I tell if it's legitimate?
A: Do not rely solely on the presence of the Target name or logo. Emails from Target are designed to provide information you requested about your REDcard and inform you about products and services we think you might be interested in. You may also add TargetCard.Services@rcam.target.com to your Contacts or Address Book. In general, we will not:

  • Require you to enter personal information directly into the email

  • Threaten to close your account if you do not take the immediate action of providing personal information

  • Offer rewards or free services in exchange for information

  • Share your name with any contacts outside our firm in a manner inconsistent with our Privacy Policy

  • For additional information, please visit the "Protect Your Identity" page on Target.com.


Q: What other measures should I expect from Target concerning online security?
A: Target takes a proactive approach to securing your credit history and personal information. To help provide you with the best possible online experience, Target utilizes the following policies:
  • Target does not sell any personal or credit information to third party sources. We will not send emails or call to solicit personal information.

  • When a transaction or account application looks suspicious, Target will call you to ensure that your credit is safe and secure. You are not responsible for any charges you did not authorize. Target will work to quickly resolve any fraud situations you may have.

  • For some account changes, you may be prompted to provide additional information within Manage My REDcard. This strong factor authentication helps us ensure that we are talking to the right guest and making the right changes.

  • Target will not send you an email that requests personal information such as: account numbers, social security numbers, pin numbers, financial information, passwords, etc.

  • Emails about your REDcard will not include hyperlinks to other web pages. Web addresses such as Target.com/Debitcard will be listed in text for your reference and may be copied and pasted into your browser.


Q: What should I do if I receive a suspicious email?
A: If you receive a suspicious email and suspect that it might be fraudulent, do not reply or enter any information. Contact Target Account Services at 1-800-201-9402 immediately. A Target representative can help you determine the authenticity of the email.

For additional information, please visit the "Protect Your Identity" page on Target.com

Q: Why do I receive security questions when I attempt to perform certain functions online?
A: In response to changes in federal guidelines, we've made some changes to Manage My REDcard. For your security you'll be asked a few questions when performing certain functions online. These questions are based on your account information and are designed to protect your account.

Q: I answered one of the security questions incorrectly and I got a message saying my online account is locked?
A: To unlock your online account, give us a call at 1-888-729-7331. For security reasons we're unable to reset your account online or by email.

Q: What is phishing?
A: "Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email. If you receive a suspicious email and suspect that it might be fraudulent, do not click on any of the links in the email, and do not reply or enter any information. Contact Target Card Services at 1-800-394-1829 immediately. A Target representative can help you determine the authenticity of the email. For additional information, please visit the Protect Your Identity page on Target.com. You can access the "Manage My REDcard" site securely by simply typing Target.com/rcam into your browser.

Q: What to look for on the "Manage My REDcard" sign in page
A: When you reach the "Manage My REDcard" sign in page (the page that asks for your username and password), you will see that the browser bar will turn green. This green bar means that you are visiting a site secured with Extended Validation (EV) SSL. The green browser bar will also display https:// , show the name of the organization that owns this Web site, and show the certificate authority that verified Target's identity.

Q: What to look for in emails from Target
A: Do not rely solely on the presence of the Target name or logo. Emails from Target are designed to provide information you requested about your REDcard and inform you about products and services we think you might be interested in. You may also add TargetCard.Services@rcam.target.com to your Contacts or Address Book. In general, we will not:
  • Require you to enter personal information directly into the email.
  • Threaten to close your account if you do not take the immediate action of providing personal information.
  • Offer rewards or free services in exchange for information.
  • Share your name with any contacts outside our firm in a manner inconsistent with our Privacy Policy.
  • For additional information, please visit the "Protect Your Identity" page on Target.com.

Q: How do I contact Target about suspected fraudulent (phishing) emails?
A: If you receive a suspicious email and suspect that it might be fraudulent, do not click on any links or reply or enter any information. Contact Target Account Services at 1-800-394-1829 immediately. A Target representative can help you determine the authenticity of the email. For additional information, please visit the Protect Your Identity page on Target.com.

Q: Additional Measures to expect from Target concerning online security
A: Target takes a proactive approach to securing your credit history and personal information. To help provide you with the best possible online experience, Target utilizes the following policies:
  • Target does not sell any personal or credit information to third party sources. We will not send emails or call to solicit personal information.
  • When a transaction or account application looks suspicious, Target will call you to ensure that your credit is safe and secure. You are not responsible for any charges you did not authorize. Target will work to quickly resolve any fraud situations you may have.
  • For some account changes, you may be prompted to provide additional information within Manage My REDcard. This strong factor authentication helps us ensure that we are talking to the right guest and making the right changes.
  • Target will not send you an email that requests personal information such as: account numbers, social security numbers, pin numbers, financial information, passwords, etc.

Q: "Remember This Device"
A: "Remember This Device" allows you to choose whether you would like "Manage My REDcard" to recognize the computer/smartphone that you are logging in from. This does not replace any of the security that is currently in place (you will still always need to enter your username and password when logging into the site); it will just ask an additional security question if the device is not recognized that someone is trying to log in from.

Q: "Remember This Device" and Financial Software Users
A: If you use services like Quicken or Mint to automatically download transactions, you will need to select 'Yes, remember this device' to ensure downloads are successful.

Q: Removing "Remember This Device"
A: If you have selected "Yes, Remember this device", and then would like to have the device no longer be remembered, all you'll need to do is clear the cookies from your internet browser. Once the cookies are cleared, you will be asked an additional security question when logging into your Manage My REDcard account.

Updating Personal Information

Q:   How can I change the address/phone on my account?
A:   You may change your billing address, email address and/or phone number online by selecting Edit Contact Information under the Services section in the left navigation. You may also call Target Credit Services at 1-888-729-7331 for assistance.

Q:   How can I obtain a new card?
A:   You may request a new card by selecting Request Replacement Card under the Services section in the left navigation. You may also call Target Credit Services at 1-888-729-7331 for assistance.

Q:   How can I change my online user name?
A:   You may change your online user name by selecting Forgot User Name/Password from the left navigation.

Q:   How can I change my password?
A:   You may change your online password by selecting Forgot User Name/Password from the left navigation.

Manage

Q:   How do I change the bank account associated with my Target Debit Card?
A:   Click on 'Manage Bank Information' on the left navigation. You will be prompted to answer additional security questions, and will then be able to view the current bank information.

Click on 'Change Bank Account'
Please note: The change will take effect immediately, and all transactions occurring before 11:00 CST will be processed to the new account number. If you agree click 'Continue'.

Enter the new routing and account number click 'Continue'

Once you have confirmed that the information is correct, click 'Submit' in order to process the change.

Q:   How do I change the PIN number for my Target Debit Card?
A:   You will need the current PIN to make this change.

Click on "Manage PIN" on the left navigation

Choose "Change PIN", enter your current PIN and click "Continue"

Enter and confirm your new PIN following the "strong pin" guidelines.

This change will take effect immediately.

Q:   I forgot my PIN. What do I do?
A:   Under Account Services on the left navigation, click Manage Your PIN. We’ll need to verify some information, so please have your debit card available. To choose a new PIN, click Forgot PIN. After answering an additional security question, choose your new 4 digit PIN. This PIN will be active immediately.

Q:   How do I unlock my PIN?
A:   If your PIN is locked due to being entered incorrectly, click on "Manage PIN" on the left navigation.

Choose "Unlock PIN" and click "Continue".

Enter the correct PIN, and then click 'Submit'.

If you have entered the PIN correctly, you will then be notified that your PIN has been successfully unlocked. This will take effect immediately.

Q:   How do I activate my Target Debit Card?
A:   Please note: if you are activating an Additional Cardholder's card please follow the "Activate Additional Cardholder" procedure below.

Choose "Activate Card" on the left navigation.

Enter the CVV2 from the back of your card and click "Submit".

If you have not already selected a PIN, you will be prompted to select a PIN for your Target Debit Card.

Once you select your PIN following the "strong PIN" guidelines, click 'continue' and your Target Debit Card will be activated.

Q:   How do I activate my Additional Cardholder's Target Debit Card?
A:   Choose "Click here to activate" on the "Manage My REDcard" Sign-in page.

Please note: You will need the primary cardholder's information.

Enter information requested and click "Submit".

You will be prompted to select a PIN. Once you select your PIN following the "strong PIN" guidelines, click 'Continue' and your Target Debit Card will be activated.



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